Welcome to Fetch Kids, owned and operated by Fetch International, based in Calicut, with an office at Fetch International, 2216, Second Floor, T2, Hillite Business Park. Fetch Kids is committed to safeguarding the privacy of our customers and their personal data. This Privacy Policy explains how we collect, use, and protect information on purchases made from our website, www.fetchkids.in, and our social media pages (collectively referred to as the "Site") in compliance with applicable Indian laws.
Data Collection
We collect data to enhance your experience and provide personalized services through the following methods:
Personal Information
We may collect personal information such as your name, email address, delivery address, and phone number during the purchasing and order fulfillment process.
Children’s Data
In certain cases, we may collect and process photos or other data concerning minors under the age of 18, strictly with parental or guardian consent. This data allows us to personalize products and improve your shopping experience. If you are a parent or guardian and believe your child’s information has been collected without proper authorization, please contact us immediately.
Third-Party Applications
We may use third-party applications to process customer data for production and service purposes. These applications operate under their respective privacy policies, which we encourage you to review for a comprehensive understanding of how your data may be handled.
Data Use
We utilize your personal information responsibly to fulfill our services and provide a better experience. Specific uses include:
Order Processing and Delivery: Your data is necessary for order fulfillment, tracking, and customer support.
Personalized Product Suggestions: With parental consent, we may use children’s data to suggest customized products tailored to your preferences.
Internal Research and Analysis: We analyze anonymized and aggregated data to refine and improve our products and services.
Children’s data is strictly processed with explicit parental consent and is only used to personalize and enhance the shopping experience.
Data Protection
We implement stringent security measures to safeguard your personal information from unauthorized access, modification, disclosure, or destruction. These include:
Encryption and Secure Storage: Personal data is stored on secure servers and encrypted wherever possible to prevent unauthorized access.
Access Controls and Monitoring: Access to personal information is restricted to authorized personnel, and we continually monitor for potential security risks.
Regular Security Updates: Our data protection practices are routinely updated to adhere to industry standards and best practices for data security.
Data Retention
Personal information is retained for as long as necessary to provide our services and comply with legal obligations:
Personal Information: Information related to completed transactions is retained for record-keeping purposes.
Children’s Data: Stored only as long as necessary to fulfill requested services and can be deleted upon request by parents or guardians.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share data as needed with trusted third-party service providers (e.g., payment processors, delivery services) who assist us in fulfilling services. These providers are contractually obligated to maintain the confidentiality and security of your data.
Your Rights
In compliance with Indian data protection laws, Fetch Kids respects and upholds your rights regarding your personal data:
Right to Access, Correct, or Delete: You may request access to, correction, or deletion of your personal data.
Parental Rights: Parents or guardians may review and request the deletion of their children’s data.
Cookies
Our Site uses cookies to improve your browsing experience. Cookies help us track preferences, analyze user behavior, and offer a personalized shopping experience. You can manage or disable cookies in your browser settings; however, this may limit certain features on our Site.
Automated Decision-Making and Profiling
If any automated processing, such as recommendations or personalized experiences, involves children’s data, this will only occur with parental consent. Parents may contact us to request further details or manual review.
Grievance Redressal Mechanism
In line with Indian data protection laws, we provide a dedicated contact for privacy-related concerns. If you have questions, concerns, or complaints regarding your data, please reach out to us at info@fetchkids.com. We aim to address inquiries promptly.
Changes to the Privacy Policy
Fetch Kids may update this Privacy Policy periodically. Significant changes will be posted on our Site and take effect immediately upon posting. Please review this policy regularly to stay informed of updates.
Contact Information
For questions, concerns, or requests related to your data and privacy, please contact us at info@fetchkids.com.
By using the Site and our services, you consent to the terms and practices outlined in this Privacy Policy.
Date of Last Update: 29-10-2024